Terms of Service

1Acceptance of Terms

By accessing or using elsamarketing.com (the "Site") or any ELSA Marketing service, including our intake form, strategy calls, chat and text messages, you agree to these Terms of Service ("Terms"). "ELSA Marketing," "ELSA," "we," "us" and "our" refer to ELSA Marketing, 126 N Main St, Alpharetta, GA 30009. If you do not agree, do not use the Site.

2Eligibility

Our services are for business owners and their authorized representatives who are at least 18 years old and located in the United States. By using the Site you confirm that you meet these requirements and that you have authority to act for the business you describe.

3Our Services

ELSA Marketing provides lead generation and booking services for local service businesses, including Google and Meta ads management, missed-call text-back, AI-assisted replies to calls, texts and messages, lead follow-up and appointment booking.

Our intake form, strategy call and free website preview carry no obligation. We may decline to work with any business, for example when our program is not a fit. Some conversations with us are answered or assisted by an AI assistant, and you can ask for a person on our team at any time.

4Client Agreement Controls

5Your Responsibilities

You agree to:

• Give accurate, current and complete information on our forms and in your communications with us.
• Follow all laws that apply to your business, including licensing and advertising rules for your trade.
• Not use the Site or our services for fraudulent, unlawful, harassing or harmful purposes.
• Not submit another person's phone number or email without their permission.

6Fees and Payments

The intake form, strategy call and website preview are free. If you like your website preview and want it live, we charge a one-time implementation fee to connect it to your domain. There is no obligation to buy. Our marketing programs have a one-time setup fee, then fees tied to results, with no monthly retainer. Exact fees, how results are tracked, and payment terms are set out in writing before any work starts. Advertising spend is paid by you directly to the ad platforms unless your client agreement says otherwise.

7Results and Our Lead Guarantee

Marketing results depend on many things outside our control, including your market, pricing, availability, reviews and how your team handles booked appointments. Other than our 10 Leads in 60 Days Guarantee below, or as stated in a signed client agreement, we do not guarantee any specific number of leads, appointments, customers or revenue. Examples on this Site are illustrations, not promises.

10 Leads in 60 Days Guarantee

When we build your website and run your marketing, if we don't deliver at least 10 leads within 60 days of launch, we'll refund your setup fee. To qualify, you must send us what we ask for within 5 business days and keep your ads running at the monthly budget we recommend for the full 60 days. A lead is a prospect we've vetted as having a real need for your service and handed off to you. We guarantee leads, not closed jobs, since closing is up to you. The guarantee does not cover revenue or call volume, and the refund is limited to the setup fee.

8Intellectual Property

All content on the Site, including text, graphics, logos, illustrations and code, is owned by or licensed to ELSA Marketing and protected by intellectual property laws. You may view it for your own business use. You may not copy, resell, republish or modify it without our written permission.

9Limitation of Liability

The Site is provided "as is" and "as available," without warranties of any kind. To the fullest extent permitted by law:

• ELSA Marketing is not liable for any indirect, incidental, special or consequential damages, or lost profits, arising from your use of the Site or services.
• Our total liability to you for any claim will not exceed the amount you paid us for services in the six (6) months before the claim.

10Indemnification

You agree to indemnify and hold harmless ELSA Marketing and its owners, employees and agents from any claims, damages, losses and expenses, including reasonable legal fees, arising from your use of the Site or services, your violation of these Terms, or your violation of any law or the rights of a third party.

11Termination

We may suspend or end your access to the Site or our services at any time, without notice, if we believe you have violated these Terms or acted in a way that harms us, our clients or others. Sections that by their nature should survive termination will survive.

12Arbitration and Class-Action Waiver

Any dispute arising out of or relating to these Terms, the Site or our services will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, held in Fulton County, Georgia. Either party may instead bring an individual claim in small claims court.

13Changes to These Terms

We may update these Terms at any time by posting the new version on this page with a new "Last updated" date. Continued use of the Site after a change means you accept the updated Terms.

14Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of laws rules. Where arbitration does not apply, disputes will be heard in the state or federal courts located in Fulton County, Georgia.

15SMS/Text Messaging Program

ELSA Marketing offers a text messaging program. When you give us your mobile number and check a consent box on our forms, or text us first, you agree to receive text messages from ELSA Marketing. Service messages include replies to your questions, intake form follow-up, scheduling, confirmations and appointment reminders. Optional marketing messages, sent only if you check that separate box, include offers, tips and event invites. Consent is not a condition of any purchase.

Opt-Out

Reply STOP to any message to cancel. You will receive one confirmation message and no further texts unless you opt in again. You can also opt out by emailing info@elsamarketing.com or calling (404) 882-7810.

Help and Support

Reply HELP to any message, or contact us at (404) 882-7810 or info@elsamarketing.com.

Message Frequency

Message frequency varies based on your requests and appointments. You may receive recurring messages.

Carrier and Data Rates

Message and data rates may apply according to your wireless plan. ELSA Marketing is not responsible for charges from your carrier.

Carrier Liability

ELSA Marketing and mobile carriers are not liable for delayed or undelivered messages.

Supported Carriers

The program works with major U.S. carriers. Not all carriers are supported, and availability may vary.

Privacy

Your mobile number and opt-in consent are never sold, rented or shared with third parties for marketing. See our Privacy Policy.

16Contact Us